Enterprise security. Zero complexity.
We protect your company's information with documented security measures and transparent data handling.
ISO 27001:2022 listed on our Trust Center
GDPR terms in our agreement
Main infrastructure in Europe tenant-isolated
Encryption at rest and in transit
No AI training on your data, by contract
Trust Center
Data processing agreement
- No AI model training on your data
- Encryption
- Customer isolation
- Penetration tests
- Access
- Read-only
- Sends, deletes or changes your email
- Never
Read-only access to your mailbox
Where your data is processed
Our main infrastructure runs in Europe and is tenant-isolated. The full subprocessor list, AI model providers included, is in our data processing agreement.
Customer interactions
Main infrastructure
Subprocessors
Your CRM
What our agreement provides
The terms below come from our data processing agreement. The agreement you sign sets your terms.
No AI model training on your data
“Customer’s Personal Data and confidential information shall never be used to train, retrain, or fine-tune any foundational or third-party Large Language Models.”
Zero data retention at AI providers
Third-party AI services are used under zero data retention agreements.
Encryption
Data is encrypted with TLS 1.2 or higher in transit and AES-256 at rest.
Customer isolation
Workloads run on private nodes in a managed Kubernetes environment inside a non-public network.
Deadlines
A breach notice within 48 hours, 15 days’ notice before a new subprocessor and one working day to remove a user on request.
GDPR terms in our data processing agreement
The data processing agreement sets out how Syntiqa processes personal data for a customer.
Penetration tests
Regular third-party penetration tests, with fixes in 24 hours (critical), 7 days (high), 14 days (medium) and 90 days (low).
Production database access restricted
Production network access restricted
Data encryption
Log management and auditability
Risk assessments performed at least annually
Controls your security team can check
Read our documents and subprocessor list
SyntiqaMain infrastructure
in Europe
Your mailboxRead-only access
Your CRM
AI model providers
- Zero data retention at AI providers
- No AI model training on your data