FAQ

Syntiqa reads your sellers' customer interactions and updates your CRM from them.

Syntiqa covers emails in Microsoft Outlook and Gmail, video meetings, voice notes and business cards. Phone calls are in early access.

Syntiqa reads more than 70 languages and writes CRM text in English, Spanish, German and French.

No. It works inside the CRM you already have.

A public API and an MCP server are planned. They will let your own AI assistants ask Syntiqa what changed on an account. We don't give a date yet.

Syntiqa connects to Salesforce, HubSpot and Microsoft Dynamics, using the pipelines and custom fields you already have.

No, your sellers keep their existing inbox, calendar, video meeting tool and CRM.

For email, yes. Syntiqa reads replies to your sellers and matches them to the right deal.

Syntiqa creates it under the rules you set for new deals. If it already exists, Syntiqa finds it from the conversation and the people in it.

Email. Once your sellers' mailboxes are connected, Syntiqa updates your deals from their customer emails on its own. Video meetings, voice notes and business cards come in when a seller starts them.

Our main infrastructure runs in Europe, isolated for each customer. Email access is read-only. The full list of subprocessors is in our data processing agreement.

No. Your personal data and confidential information are never used to train AI models. The terms are on our Trust page.

Data is encrypted with TLS 1.2 or higher in transit and AES-256 at rest.

No. Syntiqa records a meeting or a voice note only when a seller starts it, and your rules can switch logging off.

Less than two weeks. We connect your CRM and your sellers' email, map your pipelines and required fields, and write your sales process down as rules with your CRM owner. Syntiqa then goes live, and we stay close for its first weeks.

There's no public price list. The price depends on how many sellers use Syntiqa and how much activity it handles, and you get your quote during the demo.

Airto Vienola, Anton Vienola and Antti Koskinen founded Syntiqa, and the team works from Barcelona, Helsinki and London. Meet them on our About page.

No. You walk us through your sales process once. Your CRM owner then keeps the rules and changes them whenever the process changes.

Yes. You can define what each field and stage requires, and a field stays empty when no customer interaction established it.

Syntiqa leaves the field as it is, flagged for review, with an alert.

Every CRM update links back to the customer interaction behind it.

No. Syntiqa never deletes records in your CRM.