This policy explains how Sophie Datagen Ltd, trading as Syntiqa (“we”, “us”), handles personal data collected through syntiqa.ai. It covers this website only. When a customer uses the Syntiqa product, the data in that customer’s CRM, emails, meetings and voice notes is handled under the customer’s own agreement with us, not under this policy.
Who we are
Sophie Datagen Ltd is a private limited company registered in England and Wales, company number 16157376. Registered office: 128 City Road, London, EC1V 2NX, United Kingdom. We are the controller of the personal data described here.
What we collect
When you write to us through the contact form: your name, work email, company, the topic you choose and your message.
When you book a demo: the booking itself is made on a scheduling page run by HubSpot (meetings-eu1.hubspot.com), which collects the details needed to book, such as your name and email. When you go there from our site, we add the campaign tags (UTM parameters) of the link you followed, or, if there are none, a short label saying whether you came from a search engine, from LinkedIn or directly.
When you download a white paper: your work email and, if you give it, your name, with the white paper you chose, the address and title of the page you were on, and the consent text you accepted. If you tick the box for news and marketing emails, we record that choice too.
When you apply for a job: your name, email, phone number and LinkedIn profile if you give them, the role you apply for, your answers to the screening questions, your cover note and your CV.
When you browse the site: like any website, our hosting provider receives your IP address and browser details when your browser asks for a page. If you accept analytics cookies in the cookie banner, HubSpot records which pages you read and how you arrived, using cookies. Google Analytics measures the same visits if you accept analytics cookies. Before you choose, and if you reject, this site sets no analytics or advertising cookie. Your browser also keeps two small items on your device. The first lasts until you close the tab and holds the campaign tags and the address of the outside site that brought you here, so that they reach our booking page. The second holds your best score in the game on our page-not-found screen and never leaves your device. Our cookie policy lists each cookie and explains how to change your choice at any time.
We do not ask for special category data. Please do not include it in a message or a CV.
Why we use it, and on what basis
- To answer your message or your demo request and arrange the session you asked for. Basis: steps taken at your request before a possible contract, and our legitimate interest in replying to business enquiries.
- To send you the white paper you asked for. Basis: your consent, given by ticking the box on the form.
- To consider your job application. Basis: steps taken at your request before a possible employment contract.
- To send you news or marketing emails. Basis: your consent, asked for separately in its own box. Every email has an unsubscribe link.
- To keep the site running and secure. Basis: our legitimate interest in operating a safe website.
You do not have to give us personal data. Without the details a form asks for, we cannot answer you or process your request. We do not take decisions about you by automated means.
Who receives it
We use these service providers for the website. Each one processes data on our behalf.
- Our hosting provider: hosting of the site and of the function that receives the contact form and job applications.
- Resend: delivery of form notifications by email to our team.
- HubSpot: our CRM, where white paper requests are recorded, and the scheduling page where demos are booked. HubSpot also receives your IP address when you use them.
- Google: Google Analytics, provided by Google Ireland Limited, measures which pages you read and how you arrived, only if you accept analytics cookies.
The subprocessors of the Syntiqa product are listed on our Trust Center: trust.syntiqa.ai/subprocessors.
We do not sell personal data.
International transfers
Some providers above are based in, or may access data from, the United States. Where personal data leaves the UK or the European Economic Area, we rely on an adequacy decision or on standard contractual clauses, with the UK addendum where UK data is concerned. You can ask for a copy of these safeguards at privacy@syntiqa.ai.
How long we keep it
We keep personal data only for as long as we need it for the purpose it was collected for, including to answer you and to meet our legal duties. After that we delete the data or make it anonymous. You can ask us to delete it sooner (see below).
Your rights
You can ask us to give you a copy of your data, correct it, delete it, restrict its use or send it to another provider. You can object to processing based on our legitimate interest, and to direct marketing at any time. Where we rely on your consent, you can withdraw it at any time; this does not affect what we did before.
For privacy questions, email privacy@syntiqa.ai.
You can complain to the Information Commissioner’s Office (ico.org.uk) in the UK, or to the data protection authority of the EU country where you live or work. We would like the chance to resolve your concern first.
Security
We protect personal data with technical and organisational measures. Our Trust Center describes our security controls: trust.syntiqa.ai.
Changes
We will update this page when our practices change and show the date at the top.
Contact
Questions about this policy:
- Email: privacy@syntiqa.ai
- Company: Sophie Datagen Ltd, trading as Syntiqa
- Company number: 16157376, England and Wales
- Registered office: 128 City Road, London, EC1V 2NX, United Kingdom